HOW CAN WE HELP?

REPORT A PROBLEM

A few details help us understand what happened:

• Your device model and operating-system version: iPhone/iPad with iOS/iPadOS, or Android phone/tablet with its Android version.
• The game version, if you know it.
• What you were doing, what you expected, and what happened instead.
• The course and hole, if the issue happened during a round.
• A screenshot or short clip, if helpful. Check it for personal information before sending.

Please don’t send passwords, payment information, or other sensitive details.

SAVED CAREERS

Your golfer name, career progress, equipment, and game settings are saved locally on your device. Online tournaments use a separate guest profile; they do not upload or back up your offline career files.

Keep the app’s data if you want to keep a career. We cannot restore a deleted local career from a studio server.

To remove a career, open CAREER SLOTS, choose DELETE CAREER for that slot, then confirm with DELETE. This removes that career’s progress and its local recovery copies. It does not remove other careers or clips already saved in Photos on iPhone/iPad or your gallery on Android.

ONLINE TOURNAMENTS & PLAYER NAMES

Choose your permanent online nickname at CAREER SLOTS. Your daily scores, monthly Cup points and world rank use that nickname. No email or password is needed. The daily round closes at 8:00 PM California time and the next event opens at 8:01 PM.

To report an offensive name, open the player’s ranking profile and choose REPORT OFFENSIVE NAME. You can choose BLOCK PLAYER to hide their leaderboard rows on this device. To reverse a block, open DAILY TOURNAMENT → BLOCKED PLAYERS → UNBLOCK. For urgent concerns, email afterhoursstudiosofficial@gmail.com with the public nickname and what happened. Do not send credentials.

To remove your online guest profile and its tournament/ranking records, open DAILY TOURNAMENT → DELETE ONLINE PROFILE and confirm. Your offline careers stay on the device. There is no email-based guest-account recovery or guaranteed recovery after losing local credentials. See the online deletion details.

HIGHLIGHT CLIPS

Highlight recording is optional. Open the game’s SETTINGS and look for HIGHLIGHTS to turn recording on or off. Recording captures the game and its audio; the microphone and camera stay off.

iPhone and iPad: A qualifying shot offers SAVE HIGHLIGHT TO CAMERA ROLL. Tap it to save the prepared replay to Photos. The app requests permission to add the clip when you save; it does not browse your existing photo library.

If saving is denied, check Retro Golf’s Photos permission in your device’s Settings. Unsaved highlight offers are temporary, so save a clip before continuing to the next hole. To delete a saved clip, use the Photos app.

Android: When you turn recording on, allow Android’s screen-recording consent prompt. A qualifying shot offers SAVE HIGHLIGHT TO GALLERY; tap it to save the prepared replay and grant any permission Android requests for saving. If screen capture was declined, turn recording on again in HIGHLIGHTS to retry the system prompt.

Android recording pauses when you leave the game. To record again, return to HIGHLIGHTS, choose RESUME RECORDING when shown, and approve the new screen-recording prompt. Save an offered clip before continuing to the next hole. Delete saved clips using your gallery app.

IDEAS & PRIVACY QUESTIONS

Suggestions are welcome at the same support email. For a privacy question or a request to delete information you sent by email, include enough detail for us to identify the relevant conversation.

Read our privacy policy for details about local data, recording, and support messages.